Our Warranty Policy
Analog Cases is committed to producing the highest quality products, and we back up that commitment with a Limited 1 Year Warranty on any manufacturing defects in material and workmanship. This warranty applies to the original owner and requires you to present a copy of your proof of purchase at the time of the claim.
Our warranty entitles the original owner a replacement of the product, or replacement with a comparable product of similar value and condition at our discretion, for 1 year from the date of purchase. This warranty is limited to Analog Cases products only and excludes loss of personal property, loss of use, accidental damage, misuse, or normal wear and tear. In the event of a warranty claim, Analog Cases is not responsible for shipping costs.
Limited 1 Year Warranty Details
Moving Parts – Moving parts such as zippers, latches, hinges, and handles are covered for up to 1 year from the original purchase.
Damage not Covered – Warranty coverage is limited to manufacturing defects. We do not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, transport damage, or general wear and tear. The Analog Cases warranty does not cover damage to any items housed within our cases.
Airline/Shipping Damage – The warranty does not cover damage caused by airline or freight company mishandling. Should the airlines or another carrier damage your product, a claim should immediately be filed with the carrier. Most carriers offer insurance against loss or damage. We are happy to assist you file your claim by providing cost information on parts, repair, and replacement.
Voiding Your Warranty – Your warranty will be void if any of the below are true:
- Any improper or incorrectly performed maintenance or repairs are performed
- The product was used in a rental capacity
- The product has been discontinued
- The product was purchased second hand
Analog Cases reserves the right to deny a replacement.
Outside the USA
For purchases made outside of the USA, please contact us with a copy of your proof of purchase, photos of the defect, and the country in which you reside. We will then put you in contact with your local distributor.
How To File A Warranty Claim
If you have a claim, please reach out to us at firstname.lastname@example.org with a copy of your proof of purchase, as well as photos of the defect.
This warranty is subject to change and can be modified at Analog Cases LLC's discretion.